Privacy Policy
We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Overview
LumiThera ("we," "us," or "our") operates this website and provides professional LED light therapy devices and related services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or engage with our products and services.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms described here, please discontinue your use of our website.
We are committed to transparency. We will never sell your personal data to third parties for marketing purposes.
Information We Collect
We collect information you provide directly and information gathered automatically during your use of our website.
Information You Provide
- Name and contact details
- Email address
- Company name and business type
- Shipping address and country
- Inquiry and order details
Automatically Collected
- IP address and location data
- Browser type and version
- Pages visited and time on site
- Referring website or source
- Device type and operating system
How We Use Your Data
We use the information we collect for the following purposes:
Order Processing & Fulfillment
To process your product inquiries, quotation requests, and orders, and to coordinate delivery logistics.
Customer Support & Communication
To respond to your inquiries, provide technical support, and send relevant product or service updates.
Website Improvement & Analytics
To understand how visitors interact with our website and to improve the user experience, content, and functionality.
Marketing & Product Updates
With your consent, to send newsletters, new product announcements, and promotional content relevant to your interests.
Legal Compliance & Security
To comply with applicable laws and regulations, prevent fraud, and protect the security of our platform and users.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
Service Providers
Trusted partners who assist with logistics, payment processing, and IT services under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or governmental authority to protect rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
- Customer and order records are retained for a minimum of 5 years for accounting and legal compliance.
- Marketing communications data is retained until you unsubscribe or request deletion.
- Website analytics data is retained for up to 26 months before being anonymized or deleted.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete data.
Right to Deletion
Request erasure of your personal data where applicable.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for certain purposes.
Withdraw Consent
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at privacy@lumithera.com. We will respond within 30 days.
As a global manufacturer serving customers worldwide, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that all international transfers are made with appropriate safeguards, including standard contractual clauses and compliance with applicable international data protection frameworks.
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@lumithera.com and we will take prompt steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our dedicated privacy team.
privacy@lumithera.com
General Inquiries
sales@lumithera.com
Response Time
Within 30 business days
LumiThera® Privacy Policy · Effective January 1, 2025 · This document applies to all users of the LumiThera website and services worldwide.